Researching Through the Noise   When we began designing The Art of Difficult Conversations, we thought we’d be curating from a deep and credible field. Conflict, after all, is hardly a new subject. The literature goes back actual millennia. Entire professions exist to manage it, mediato...

How to fight your dad - and win “You’re a failure,” he screamed at me. Red faced, spit flying from his mouth, hands balled into fists as he stared me down. “You never amounted to anything. And you don’t come home to visit!” I took a breath. Then I yelled back, just as loudly. “Don’t you want me t...

How does state-dependent learning affect skill-building? Imagine this. You take a well-regarded communications course and learn the skills of curiosity, empathy, and self-expression. You come home and use the skills with your partner, which they love. Until…things go wrong. You’ve been practicing...