Everybody wins! I want to tell you a story about how conflicts start - and how they end. It's a tale about a little, undramatic event in history called the Cuban Missile Crisis. In 1962, the world came the closest it ever has to the brink of nuclear war. The US had attempted to overthrow Cuban d...

A map for any tough talk I used to come to difficult conversations with page-long lists of what to say. I knew that, as soon as the conversation started, I would freeze up and lose my perspective. So, I had all my points prepared in advance. I held my papers (back when we still used those things)...