From tools to tactics     By the time we had sifted through the literature, rejected the fluff, and traced the shared spine running through the best conflict models, we were left with something that looked promising on paper. But paper isn’t practice. Conflict, as we’d seen over and ov...

Researching Through the Noise   When we began designing The Art of Difficult Conversations, we thought we’d be curating from a deep and credible field. Conflict, after all, is hardly a new subject. The literature goes back actual millennia. Entire professions exist to manage it, mediato...