3+ tools for de-escalating reactivity You’ve found your courage and initiated a tough talk. You started soft, presenting the problem without reactivity. You were prepared. You did everything right. And still, things have gone wrong. They’re angry. Resentful. Reactive. Even though you spoke from y...

How to stop a fight before it begins If you read the last article, you’ve now successfully started a scary conversation in a simple, less confrontational way. (If you missed that email, you can find it here on our blog.) It would be great if the conflict ended there. Unfortunately, you still have...

The Recovering Conflict Avoiders’ Club You really don’t want to have this conversation. You know you should. It’s been hanging over your head for weeks now: what you said, what they said, what both of you didn’t say. But how do you get yourself to start talking about it? When I (Sara) was young, ...