Everybody wins! I want to tell you a story about how conflicts start - and how they end. It's a tale about a little, undramatic event in history called the Cuban Missile Crisis. In 1962, the world came the closest it ever has to the brink of nuclear war. The US had attempted to overthrow Cuban d...

3+ tools for de-escalating reactivity You’ve found your courage and initiated a tough talk. You started soft, presenting the problem without reactivity. You were prepared. You did everything right. And still, things have gone wrong. They’re angry. Resentful. Reactive. Even though you spoke from y...